The Tico Way (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number.
Travel details: trip dates, destinations, preferences, budget.
Payment information: processed securely through third-party payment providers (we do not store full credit card details).
Premium plan only: details required for bookings (e.g., accommodation preferences, passport information, dietary restrictions).

2. How We Use Your Information

We use your information to:

Provide and deliver your travel itinerary.
Make bookings on your behalf (Premium plan only).
Communicate with you about your order and provide customer support.
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.

We do not sell or share your personal information with third parties for marketing purposes.

3. Sharing of Information

We may share your information only in the following situations:

With service providers (hotels, transportation companies, tour operators) to complete bookings you request under the Premium Plan.
With trusted third-party tools (e.g., payment processors, form tools) strictly to deliver our service.
If required by law, regulation, or legal process.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain personal information only as long as necessary to provide our services or as required by law.
Sensitive booking information (e.g., passport details) is deleted after your travel plan is completed unless you request otherwise.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or correct your personal information.
Request deletion of your personal information.
Withdraw consent for certain uses of your data.

To exercise your rights, please contact us at info@theticoway.com.

7. Cookies & Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can disable cookies in your browser settings, but some features of the website may not function properly.

8. International Users

Our services are based in Costa Rica. If you are accessing our website from outside Costa Rica, please note that your information may be transferred and processed in Costa Rica, where privacy laws may differ.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
📧 info@theticoway.com